Giving them the power to be themselves
How we support young people’s cultural, linguistic, and religious needs
KennOres Supported Accommodation recognises the importance of addressing our young people's cultural, linguistic, and religious needs, which are identified during the admission process.
Our young people will receive the necessary support from staff to maintain their religious practices. We ensure they have access to items that support their faith, such as their holy book (e.g., Quran, Torah, Bible), prayer mats, and religious clothing. We also facilitate access to places of worship and support the observance of festivals such as Ramadan.
We have established connections within the local community to arrange visits from religious leaders of all faiths to the centre when needed.
We respect the right of young people to participate in religious and festive events and will organise celebrations, including providing gifts, food, and all necessary supplies for these occasions.
Empowering Young Lives through Supportive Accommodation
How we deal With Complaints
KennOres Supported Accommodation welcomes feedback on its services, particularly from our young people and their advocates. We view feedback as crucial for enhancing our services and improving our working relationships, whether it comes in the form of compliments, complaints, or suggestions.
Young people and their advocates will receive our complaints procedure upon admission, ensuring they understand how to raise any concerns from the start. We encourage them and their representatives to provide feedback, both positive and negative, so we can address any issues promptly.
Young people and/or their representatives can discuss concerns with their keyworker. If they prefer not to do so, they may raise the issue with another member of the organisation. If they feel their complaint is not being taken seriously or addressed appropriately, they can request to speak with a manager.
For formal complaints, service users should follow the steps outlined in the attached complaints procedure. If someone believes that A Higher Path has not resolved their complaint satisfactorily, they have the right to escalate the matter to Ofsted, which regulates our service.
All staff are informed about our whistleblowing policy and are encouraged to report any issues they identify to management.
Get in Touch!
Suite 31-33, The Refinery, Sugar Mill Business Park, 432 Dewsbury Road, Leeds, LS11 7DF
+44 7886281371